Privacy Statement

The privacy of our clients’ personal information is of utmost importance and we adhere to federal and provincial privacy legislation.  Information about clients is kept confidential unless a written consent has been obtained from the client to share particular information with outside parties. We are committed to collecting, using, and disclosing personal information only to the extent necessary in relation to the services provided.  There are some limits to confidentiality.  In these circumstances client information can be shared with the appropriate parties, without written consent from a client.  These circumstances are as follows:

  • Your counsellor is legally obliged to share information with a third party when he/she has concerns that you are at risk of seriously harming yourself or someone else.
  • Your counsellor is legally obliged to report actual or suspected cases of child abuse for anyone under the age of 16 to Children’s Aid.
  • Your counsellor is legally obliged to report sexual abuse by a regulated health care professional (to the regulating body of that professional).
  • Your counsellor is obliged to comply with provincial and federal legal requests/subpoenas for client information.

You will receive our complete privacy policy at your first appointment.

We aim to be open and transparent about our privacy policies and questions are welcome.

You may contact:

Therapy Heals
1-888-340-4325 (HEAL)
54 Queen Street South, North Building, Lower Level
Tottenham, Ontario, L0G 1W0